What We Do
We offer free-to-affordable, personalized technology support services for older adults and people with disabilities in Boulder County.
Our volunteer providers deliver hands-on, in-home support tailored to each client's needs. Sessions are flexible and can be repeated as often as needed.
Accessing Emergency Services
Typical session: 30–45 minutes, repeatable as needed
We verify that smartphones are configured correctly for emergency help using voice commands alone — even when the screen is locked. Google Assistant and Siri are not always activated by default on Androids and iPhones. We review and demonstrate options to ensure you always feel comfortable and safe.
Cyber Safety
Typical session: 30 minutes to over an hour, repeatable as needed
We help you stay safe online and protect your devices and personal information from scams and cybercrime.
- ✓Help verify that you have antivirus protection set up for all devices
- ✓Help with avoiding cybercrime
- ✓Enabling email and text spam filters
- ✓How to prevent email and text scams
- ✓Learn about fraud prevention
- ✓Learn about VPNs and if they are right for you
- ✓Offer resources and direction to help you recover if you have been a victim of fraud or cybercrime
Technical Support Services
Typical session: 15 minutes to several hours across multiple meetings, as needed
Comprehensive hands-on help with your devices and software.
- ✓Installing and maintaining TVs, cell phones, tablets, computers, and connected devices such as printers and scanners
- ✓Keeping devices updated
- ✓TV and cell phone volume problems
- ✓Connecting hearing aids to TVs
- ✓Bluetooth connections
- ✓Help with computer apps or hardware, like external hard drives
- ✓Email setup and troubleshooting
- ✓TV and cell phone streaming services for movies, sports, music, and news
- ✓Google Docs and Drive or Microsoft OneDrive
- ✓Recovering from computer crashes and restoring documents and pictures from backups
- ✓Data recovery — partner with OnTrack
Backups
Typical session: 30–45 minutes to over an hour, repeatable as needed
We help ensure your important files, photos, and contacts are safely backed up and recoverable.
- ✓Verify that your Android or iPhone has the backup option enabled and that you are not out of backup space
- ✓Learn about cloud backup options such as Google Drive and Microsoft OneDrive for your computer
- ✓Learn about removable hard drive options, including thumb drives
- ✓Learn about in-app backup options
Workspace Assessment & Adaptive Technology
Typical session: Varies by situation
We evaluate your setup and explore adaptive tools to make technology easier and more comfortable to use.
- ✓Assess if your Windows 10 computer is capable of upgrading to Windows 11 (support ends October 14, 2025)
- ✓Evaluate possibilities of upgrading standard hardware (mice and keyboards) to adaptive technologies for people affected by mobility and dexterity issues
- ✓Ensure speakers, headphones, and computer monitors are working properly and explore equipment upgrades as needed
Continuing Education
Typical session: In-depth, ongoing sessions
This service takes an in-depth look at all of our other offerings. LSTB prioritizes and promotes lifelong learning, as the internet can be an excellent resource for stimulating the mind, staying engaged, and combating feelings of depression and isolation. We provide the tools necessary to build a safe, beneficial, and informed relationship with technology.
Ready to Get Started?
Our services are free-to-affordable and available to older adults and people with disabilities in Boulder County. Register as a client to request an appointment.
Register as a Client